Delivery is the thing your customer notices last and you pay for every single day. While orders are few, it feels under control: ship it, deliver it, occasionally take it back. But the moment volume grows, money starts quietly leaking out of that “small detail” — through extra kilograms, a tariff that stopped being a good deal long ago, paperwork done by hand for every order, and returns nobody fully counts.

At LPF we’ve worked with the logistics of small and mid-sized businesses since 2018 — not in theory, but day to day. We can see where a company overpays, and we can show it to you in real money rather than vague statements. More importantly, we don’t just advise how to set up the process — we can tie your delivery together with your website and your stock system into one whole. That’s something a standalone logistician can’t give you, and neither can a standalone developer.

In this area we take on the full chain: from a cold, honest look at your current costs to a finished process that runs without you managing it every day.

Delivery audit: where the money actually goes

The first thing we do is work out what your delivery truly costs. Not a rough guess, but a calculation based on your own shipments over recent months. It often turns out a business has been shipping for years on a tariff that quietly stopped paying off.

  • Real cost in hard numbers. What a single shipment actually costs you once weight, volume, packaging, and returns are factored in — and where the overpayment hides.
  • The right carrier for your goods. We compare standard courier delivery, running your own vehicle, and consolidated freight, then show which is cheaper for your specific flow — per kilogram and per shipment.
  • A delivery pricing policy for your shop. How much shipping to build into the product price, and from what order value free delivery makes sense so it drives sales instead of eating your margin.
  • Dimensions and packaging. Where you’re paying for air inside the box, and how to cut that without putting the goods at risk.

The audit isn’t a report for show — it’s a concrete list: what to change, in what order, and how much it puts back in your pocket.

Warehouse, fulfilment, and returns

As stock grows, “where is it and how much do we really have” stops being obvious. The gap between what your records say and what’s actually on the shelf is either lost sales or frozen cash.

  • Stock accuracy. We bring order to how much you have, where it sits, and when it runs out — so you don’t sell what isn’t there or tie up cash in what won’t move.
  • Fulfilment set up for you. We help you set up and run the model where a partner warehouse handles storage, packing, and shipping — and we calculate whether it’s actually worth it for you.
  • Returns under control. A dedicated process for returns, exchanges, and damaged goods: how to receive them, within what window, and what to do with packaging and pallets — so returns don’t turn into chaos and hidden losses.
  • Packaging and reusable containers. Tracking pallets and returnable packaging so they don’t vanish between you, the carrier, and the customer.

We look at warehouse and returns not in isolation but as parts of one system — because it’s at the seams between these processes that money most often slips away.

Delivery built into your website and records

This is where our real edge shows. We don’t just know how logistics should work — we can build it and wire it into your website and stock system so the routine runs itself.

  • Live delivery cost on your site. Customers see the price and timing before they check out — fewer abandoned carts and fewer questions for your team.
  • One-click labels and paperwork. Instead of retyping every order by hand, the data pulls through automatically and the shipping label is generated in a single click.
  • Bulk shipments without the manual grind. When orders pile up, processing dozens of shipments becomes one action rather than hours of copying.
  • Tracking and statuses in one place. You and your customer see where a parcel is — no manual checks, no “where’s my order” calls.

It’s exactly the combination of “we understand logistics + we can automate it” that lets us strip dozens of small manual steps out of your day — the very steps where errors and delays are born.

Outsourced logistics and orderly processes

Sometimes a business doesn’t need a full-time logistics hire — it needs a clear order of things and someone to hold it together.

  • Written procedures instead of “how we’ve always done it.” We set down who processes, ships, and receives returns, and how — so the process doesn’t live in one person’s head.
  • Logistics on outsource. We take on the day-to-day running of your delivery, or support your own people, until the process runs smoothly.
  • Training your team. We hand the process over so ordinary staff can run it, without depending on us.

We set the system up so that, in time, it works without our daily presence.

If you sense delivery is “leaking” somewhere but can’t see where — start with a conversation. We’ll look at your current numbers, tell you honestly where you’re overpaying and what to fix first, and only then suggest how we can be useful. Get in touch — let’s work it out together.